Refund Policy

At Focus Music School, we are committed to providing high-quality music education. We understand that circumstances can change, and we have put this refund policy in place to ensure fairness for both our students and our business.

Please read this policy carefully before enrolling with us. By enrolling, you agree to the terms outlined below.

We offer a 30-day satisfaction guarantee for all new Academy students. If you are not satisfied within the first 30 days of tuition, you may request a full refund of lesson fees paid for lessons not yet taken.

• Lessons must be cancelled with a minimum of 24 hours' notice to qualify for rescheduling.
• Lessons cancelled with less than 24 hours' notice will be charged in full.
• Missed lessons without notice are non-refundable.
• Where Focus Music cancels a lesson, a replacement lesson or full refund will be offered.

Focus Music Academy operates on a rolling monthly subscription basis. You may cancel at any time, but please note:

• Cancellations must be submitted in writing (email) at least 14 days before your next billing date.
• Refunds will not be issued for partial months already paid.
• If you cancel after your billing date, your lessons will continue until the end of the paid period.

In-school programme fees are agreed directly between Focus Music and the school. Refunds for in-school lessons are subject to the terms agreed with the individual school.

• Parents/guardians wishing to cancel in-school lessons must notify the school directly.
• Refunds for individual in-school lessons are at the discretion of the school administration.

We recognise that exceptional circumstances (serious illness, bereavement, etc.) may arise. In these situations, please contact us directly and we will consider each case on its own merits.

Supporting documentation may be requested.

To request a refund, please contact us using the following details:

• Email: admin@focus-music.co.uk
• Phone: 01708 599640

Please include your full name, student name (if different), the nature of your request, and any relevant details. We aim to respond to all refund requests within 5 working days.

Focus Music School reserves the right to update this refund policy at any time. Any changes will be communicated to existing students via email and posted on our website.